Cutie Tooties Store Policies

I am committed to excellent customer service. I want your experience with Cutie Tooties to be a positive one. Please contact us if you have concerns or questions. Email is the best mode of communication as busy children sometimes prevent me from answering the phone. I will do my best to get back in touch within the day, but please give me up to 2 business days for a response.

-Sunny Hall: Owner

Order changes; Cancellations & Returns policies:

Changes & cancellations:
We are happy to help you get your order right. If you need to make a change to your order, please contact us within 24 hours. If you need to cancel your order entirely, please contact us immediately. Please be aware, cancelled orders will be assessed a 10% re-stocking fee.

Returns and Exchanges-Please read these polices carefully. We want to ensure that your buying experience is exactly what you hope for.

All items returned must be in new, unwashed and unused condition in original, unopened packaging with all tags, with instructional brochures and promotional materials still securely attached.

The following items are Not Returnable, and will not receive any refund as they are considered used goods: laundered or soiled items; items smelling of perfume, cigarette smoke, deo-disk, or any other odors & items with pet hair or dirt/stains. Soiled or items deemed ‘non-returnable’ can be returned to you at your expense.

All returns must be postmarked within 30 days of package receipt & must be sent with delivery confirmation and/or tracking information. We are not responsible for returns lost during transit.

**If you wish to receive a refund, to your credit card or paypal account, there will be a 10% restocking fee assessed. Shipping fees will not be refunded or credited. If you received free shipping and the returned items reduce your original order below the $200.00 free shipping minimum, we will subtract actual shipping charges for the original order from your refund or store credit.

Please include your receipt with your return, and write on it how you would like your return to be processed. We cannot refund or exchange products without a receipt. Your exchange will be processed as indicated on your receipt in the returned box. We do not accept changes to return requests over the phone or via email. When your items are received and verified to be in new condition, we will proceed with an exchange, refund or process store credit.

Clearance Sale Items-All Clearance Sales are Final. No refunds, returns, or exchanges are available.

Coupons & Discounts
Coupons & Discounts cannot be combined with any other offers, or used on packaged deals. They do not have any cash value and can only be used for purchasing in-stock merchandise. Coupons may not be used retroactively.

Gift Certificates
Gift Certificates are not transferable and may not be redeemed for cash. Any remaining balance will be transferred to Cutie Tooties store credit. If you place an order that exceeds the value of your gift certificate, you are responsible for the balance.

Cloth diapers & Cloth Diapering Accessories

Cutie Tooties Store Policies

Order changes; Cancellations & Returns policies: